From Legacy to Agile: The Quiet Overhaul in F&I Product Administration

F&I product administration is now one of the most complex — and indispensable — functions in the automotive retail industry. From service contracts to bundled protections, every product involves workflows, documentation, and compliance requirements that must operate with precision at scale.

Legacy systems can't keep up. This whitepaper acts as a buyer's guide to the core features every modern F&I administration platform should deliver — so you know what to look for and why it matters.

In this whitepaper, you'll learn:

• How business-configurable rules engines give teams control without waiting on IT
• Why workflow automation reduces risk and increases efficiency
• How product-level claims flexibility speeds up processing without sacrificing accuracy
• Why real-time audit trails and integrated communication tools are critical for compliance and accountability

This guide is for F&I product providers, OEMs, agents, and industry leaders evaluating the features and capabilities that define today's best-in-class administration platforms — and where the standard is moving next.