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By Software Status Solutions, Inc (Autoflow)

About iDVI

iDVI is a virtual inspection platform used by the claims departments of third-party warranty administration companies to expedite the claims adjudication process.  Claim adjusters will use iDVI to bypass the need to send out a third -party inspector to the repair facility (dealer). The adjuster sends a link via email or text to the mobile device of the technician which opens up iDVI application via browser where predefined instructions guide them to capture actionable pictures, videos, etc. to verify coverage and adjudicate the claim.


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