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Position: Implementation Coordinator

The implementation coordinator works with the Director of Implementation and adjunct team to organize and implement new company installation projects. Working in a team environment, the implementation coordinator will organize meetings, take notes, manage schedules, and ensure all materials and information are present to meet project timelines. This role is essential to the launching of new implementations and the implementation coordinator must be organized and professional.

Expectations:

  • Show up on time ready to work
  • Bring a positive attitude
  • Be prepared for daily tasks and responsibilities
  • Be respectful of fellow team members
  • Approach every day with a teamwork mindset
  • Model team and organizations core values
  • Willingness to travel and go on-site with clients when needed
  • Always attempt to do more than what is required and provide maximum effort
  • Be willing to learn and to accept coaching and criticism as methods for improvement
  • Provide leadership and set example for the team

Primary Responsibilities

  • Work closely with manager in continuous training and intermittent involvement in projects to fill-in as lead coordinator when necessary and assist with day-to-day project tasks as needed
  • Provide additional coordination resources as needed to assist with team projects and initiatives
  • Continuous research, education, and implementation of best practices and procedures for process optimization
  • Act as resource for users to troubleshoot problems and learn new concepts and provide guidance
  • Keep project plans updated as projects progress for internal/external visibility
  • Assist in coordinating major projects, including, internal, implementation, and existing client initiatives
  • Ownership of implementation milestones and management of project velocity
  • Work closely with Director of Implementation and leadership to assist in coordinating projects with relation to existing projects and timelines
  • Intermittently produce feedback on user experience as updates are made
  • Continuous training on products and eventual transition to be used as a resource for training purposes
  • Resource for users for internal special report requests and troubleshoot problems with automated reports
  • Share knowledge with other team members, and document processes to ensure we have multiple team members able to serve every client

Secondary Responsibilities

  • Provide backup for Enterprise Customer Support Team when necessary
  • Participate in QA testing including feedback for QA process improvements/enhancements
  • Any other duties or responsibilities as assigned

Key Success Characteristics

  • Clear and comprehensive understanding of products
  • Strong desire and ability to assist and communicate with our customers via phone and email
  • Demonstrate a positive attitude, flexibility, and willingness to do anything to help the team
  • Working knowledge of internal processes and systems
  • Overall understanding of the retail automotive industry and how our applications are used
  • Ability to meet stated expectations on-time and with quality
  • Possess strong time management skills and ability to prioritize issues
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests

Requirements and Qualifications

  • Experience with administrative, marketing or manager role
  • Industry Knowledge/Trends
  • Analytical
  • Detailed oriented
  • Doesn’t give up easily
  • Focused, flexible and able to multitask on several various aspects of a project(s)
  • Excellent written and verbal communication
  • Listener
  • Learner
  • Solution focused
  • Research
  • Produce quality work with strict deadlines

 

Interested? Send us your resume.