RICHARDSON, Texas, December 28, 2020: StoneEagle F&I (SEFI) is excited to welcome Kathy Burns to the company as its Director of Client Success. Kathy will be responsible for providing leadership and direction as we work to elevate SEFI’s unparalleled customer service to even greater heights.
“It’s exciting to join an organization that is committed to being responsive to their customers,” said Kathy Burns. “Since taking on this role, it’s been exciting to experience the level of knowledge, commitment, and expertise that the frontline staff bring to our customers. My top objectives as I take on these responsibilities are to enhance our understanding of our customers’ strategic goals, develop quantifiable business plans, and ensure ongoing, transparent communications are always a priority. We have smart staff who know how the technology works, we have strong clients that drive industry innovation, together we make our solutions stronger.”
Kathy brings with her more than 30 years’ experience driving account management, sales growth, team building, and operational efficiency. Her experience streamlining operations and growing superior team performance provide the opportunity to further enrich the SEFI client experience.
Kathy has taken the lead in driving top-tier support for clients using SEFI’s SCS Auto platform, a leading F&I administration tool which today processes more than 8 million transactions per year for leading providers throughout the United States.
“We are thrilled to have Kathy join the StoneEagle F&I family. She has immense experience in leading teams to provide superior customer experiences. She will be working with our client success teams to improve how we manage tasks internally, and to implement a more strategic and purposeful structure for how we interact with our clients to help ensure we can always deliver exceptional experiences with every interaction.” – Cindy Allen, CEO, StoneEagle F&I
About StoneEagle F&I
StoneEagle F&I provides innovative solutions and legendary customer service to the retail automotive industry. Founded over 30 years ago, StoneEagle F&I provides industry-leading Metrics reporting, Menu sales tool and F&I product administration solutions make it possible for users across every facet of the F&I value chain to drive performance, improve efficiency and increase profitability. StoneEagle F&I’s solutions meet the needs of thousands of dealerships, general agencies, F&I product providers and OEM’s throughout North America.